Returns and Exchanges

Here at Australian Preppers we strongly believe in the quality of the products we make and want you to be satisfied with your purchases.

When you receive your purchase from us and if for some reason you are not happy with the quality of the product you have received, contact our customer service team and we’ll make it right for you.

We willingly accept exchanges or returns of unwashed, unworn or defective merchandise within 30 days of receiving your purchase. This does not apply to defective products which are covered under Australian Consumer Law (ACL) legislation.

As per ACL all products come with a 1 year warranty against defective workmanship. But remember…

If you’re in a survival situation and you need to use your Survival Bracelets™, send us your survival story and we’ll replace your survival bracelet for your for free! All you pay is postage.

 

 If you would like to return or exchange products follow the instructions below.

Returns

Send your Survival Bracelets™ back to us via Australia Post, to the address below.

  • With your original Tax invoice,
  • The return/exchange form completed.

Note: Credit will be given for cost of merchandise only

Note: The Survival Bracelets™ must be unworn and unwashed in new condition. 

Exchanges

Send your Survival Bracelets™ back to us via Australia Post, to the address below. Note it must be unworn and unwashed in new condition.

  • With your original Tax invoice,
  • The return/exchange form completed.

We will process your return and get your new Survival Bracelet out to you when we find everything is in order.

If there are any additional related charges to the new items ordered we will get in touch.

Address
All returns and exchanges must be posted back to the address below.

Address

8-33 Austral Street
Kogarah, NSW 2217

 

Please be sure to include your contact name, phone number and /or email in case we have a question regarding your exchange or return.

Lifetime Service

If you do use your paracord Survival Bracelets™ in an emergency situation, all you need to do is tell us your Survival Story and we’ll send you new replacement Survival Bracelets™ for free.

All you pay is postage.

 

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